Operable walls are real workhorses. They open and close, get bumped into, folded back, stacked away, and pulled out again. Sometimes this all happens in one day. Like any mechanical system that sees that kind of use, they need a little attention to keep performing at their best.

We put together this Q&A to answer the questions we hear most often from building owners, facility managers, and property teams.

Who handles servicing for operable walls installed by Modernfold Chicago?

Folding Partition Services (FPS) is the sister company to Modernfold Chicago and handles all things service-related. This includes preventative maintenance, warranty work, new installation demonstrations, and aftermarket work like recovering panels with new materials. If you’ve ever called Modernfold Chicago for service help, you may have already worked with FPS without realizing it. Their technicians are specialists in operable walls, folding partitions, and air walls.

How do I know if I need to call someone and who do I contact?

If you’re not sure who to reach out to, start with Modernfold Chicago. We’re usually the name on the wall from the original installation, so clients naturally call us first. From there, we can connect you with FPS directly. You can also find contact information for FPS on the Modernfold Chicago website.

What exactly happens during a preventative maintenance visit?

A lot more than most people expect. During a standard PM visit for an operable wall, an FPS technician will work through the following:

• Plumb and level all panels
• Secure trolley lock nuts
• Clean and lubricate the track
• Tighten and secure expandable cups, mechanisms, and shafts
• Re-align or straighten any bent trim
• Inspect bottom seal mechanisms, drop seal channels, and end caps
• Tighten panel hinges (on paired panels)
• Tighten pocket door hardware (if applicable)
• Adjust the pass door (if applicable)

It’s a thorough check of all the mechanical parts that keep the wall operating smoothly. The goal is to catch anything before it becomes a real problem and to make sure the wall is moving the way it should.

How often should preventative maintenance be done?

For walls that get regular use, think conference rooms, hotel ballrooms, or school cafeterias, once a year is the standard recommendation. If your wall doesn’t get used all that often, you can stretch that to every two to three years. The key is that regular use accelerates wear, so the more active the wall, the more attention it needs. When in doubt, an annual visit is a safe default.

What if my wall is looking beat up, not just operating poorly?

That’s actually a really common call FPS gets. Operable walls in high-traffic spaces, especially in the lower four to five feet, tend to accumulate scuffs, stains, and scratches over time. When the mechanics are fine but the panels look rough, FPS offers recovering services using a range of materials: laminate sheeting, woven fabric, carpet, and more.

One option that’s become particularly popular is rigid vinyl. It’s tough, holds up well against daily abuse, looks great, and can be applied full height or partial height. If your panels have taken a beating, it’s worth asking about. FPS techs handle the full process, from removing the old surfaces to installing the new material and work efficiently to keep disruption to a minimum.

Is there emergency or after-hours service available?

Yes. FPS offers 24-hour service for situations that can’t wait. If a wall fails the night before a big event you can reach them. It’s one of the practical realities of working with a specialist service company rather than a general maintenance contractor. They understand that operable walls are often load-bearing parts of how a space functions.

Ready to schedule a visit or have more questions?

Reach out through the FPS service page on the Modernfold Chicago website or contact your Modernfold Chicago representative directly. Whether you’re due for a routine visit or dealing with something more urgent, there’s a team ready to help.